Effective Date: 3 August 2025
Last Updated: 3 August 2025
Assured Consultancy Services Ltd
At Assured Consultancy Services Ltd, our customers are at the heart of everything we do. We take all complaints seriously—as your satisfaction is critical to our success—and we work diligently to resolve any issues swiftly and fairly.
What is a Complaint?
A complaint is any expression of dissatisfaction regarding our services. It formally identifies an issue and seeks resolution or corrective action. Complaints are essential to help us improve and deliver better experiences.
Our Complaint Handling Journey
We aim to ensure the information on our website is accurate and up to date. However, we do not guarantee that the content will always be correct, complete, or current. The material on this site is provided for general information only and should not be relied upon for specific advice.
| Stage | Data Collected | Lawful Basis |
|---|---|---|
| 1. Log & Acknowledge | We log your complaint and provide a reference number. | Acknowledged by email or phone within 48 hours. |
| 2. Investigate | Contact and account data | Ongoing updates if not resolved within 7 business days. |
| 3. Resolution | We aim to resolve all complaints swiftly. | Typically resolved within 14 business days, extendable to 28 business days for complex cases. |
| 4. Final Response | Email, consent preferences | If still unresolved after 14 business days, we’ll provide a detailed response or revised timeframe. |
How to Make a Complaint
You may choose any of the following contact methods:
- By Telephone: Call our Customer Service Team on +44 (0) 333 772 4102
- By Email: Send your complaint to [email protected]
- By Post: Write to us at:
Assured Consultancy Services Ltd
Fusion@Magna Business Centre,
Magna Way Rotherham,
S60 1FE
Please include your name, contact details, and a summary of your concern to help us assist you effectively.
What to Expect Next
- You’ll receive an acknowledgment and reference number within 48 hours of lodging your complaint.
- If we are still investigating after 7 business days, we’ll reach out with an update.
- Most complaints are resolved within 14 business days. For more complex issues, we will inform you if more time is needed—up to 28 business days.
- You’ll receive our final response once a resolution has been determined.
Escalation & Next Steps
If you remain dissatisfied after our final response, please get in touch again quoting your original reference number. We’re committed to continuing to assist you until your concerns are resolved.