Mark

Mark brings over a decade of experience leading customer service and operational functions across sectors — from retail and public services to large corporates. For the past seven years, he held a director-level role at a national, privately owned company, where he led strategic transformation, improved systems and processes at scale, and embedded a strong culture of customer-centricity.

His experience in the public sector has further enriched his ability to navigate complex environments and deliver people-focused, sustainable solutions that work for diverse stakeholders.

As Co-Founder and COO at Assured Consultancy Services, Mark plays a pivotal role in shaping and scaling the business. He blends sharp operational insight with a strong belief in people-first leadership, creating the conditions where teams thrive, clients succeed, and sustainable growth becomes reality.

Mark is passionate about building environments where clarity, culture, and collaboration drive performance. His purpose-led approach ensures operational excellence isn’t just achieved — it’s repeatable, scalable, and built to last.